Leonardo (DaVinci) Infinity Blue Massage Chair by Bodyfriend
The Leonardo DV massage chair stands as the world's first body composition measuring massage chair, incorporating advanced technology for a comprehensive wellness experience.
Leonardo DV massage chair is engineered to assess the user's existing fat, muscle, and bone mass, offering personalized services based on their current BIA status. The daily massage seamlessly incorporates automatic measurements of the user's body composition, ensuring a discomfort-free experience. These measurements aid in early detection of sarcopenia and osteoporosis, providing valuable data for recommending follow-up measures such as a personalized diet and exercise regimen.
The arm massager in the Leonardo DV massage chair boasts fundamental features such as acupressure and heat. The LED irradiator enhances joint health by emitting LED lights of specific wavelengths, promoting the well-being of joints, particularly in the hands and wrists. Notably, the addition of a heating element atop the LED guide plate facilitates more effective heat transfer to the user's palm.
Equipped with an 8.7-inch LCD display, DAVINCI ensures high readability. The user experience (UX) and user interface (UI) of the displayed content are meticulously designed for enhanced ease and intuitiveness compared to currently available massage chairs.
The Leonardo DV massage chair, a collaborative creation between Italdesign, a distinguished supercar design group, and Bodyfriend, seamlessly integrates a massage function with sleek and elegant forms, utilizing high-tech materials. This innovative design represents the convergence of design excellence from Italdesign, known for its expertise in supercar design, and the advanced wellness technology of Bodyfriend. The result is a sophisticated and luxurious massage chair that not only captivates with its aesthetic appeal but also offers a high-tech and indulgent wellness experience.
Davinci's excellent exterior design was created in collaboration with Italdesigh, an Italian design consultancy firm renowned for its automotive design and exceptional exterior design.
Personalized massage system by analyzing the contours of the user's body
FIVE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for FULL BODY MASSAGE CHAIRS
- All parts, labor, and framework of the chair
- Labor and parts covered for the first three years at no cost to Purchaser
- Structural Framework covered at no cost to Purchaser for all five years
- Defects in materials and workmanship
All goods sold hereunder, except accompanying accessories, documentations, or enhancements, are warranted to be free from defects in material and
workmanship at the time of delivery to Purchaser and covered for the above, for a period of five () years from the date of delivery. Defective material
may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to
the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or
repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.
This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:
- This express warranty applies to massage chairs ONLY, and not to accompanying accessories,documentation or enhancements;
- This warranty is non-transferable;
- This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico and any US territories.
- BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material and
workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express
or implied warranty with respect to the goods;
- This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties
implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;
- This warranty does not extend to any of BODYFRIEND’s products which have been subject to misuse, accident or improper installation or storage,
maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents, nor
does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof;
- Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within five (5) years of
the receipt of the goods to which such claim relates; AND
- This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND.
The terms of this warranty shall be governed by the laws of the state of California.
This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, and etc.).
This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance,
failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, and cosmetic alternations. Furthermore, warranty
does not cover damage resulting from improper use of electrical/power supply; loss of power; electrical disturbances, power surges.
Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural
disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions) are not covered under stated
warranty. BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, product used commercially or for
commercial purposes, and time lost by owner during the time the product is being replaced, at a repair facility, and etc. Natural occurrences such as,
but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather,
and failure of attach points does not validate issue of warranty, as well as items intended to be periodically replaced by Purchaser during the normal
lifetime of a product including, but not limited to batteries, light bulbs, and etc.Seat cover replacement and other accessories such as a remote controller are not covered under the warranty.
Only for the first three years of the warranty period (“Labor Service Period”), BODYFRIEND will provide labor services for the repair or replacement
of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping, duties, and brokerage fees.
Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement
of the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or
its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion,
BODYFRIEND will send a service provider at no cost. Field service is only available within the continental US and under the Labor Service Period.
If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.
THREE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for HIGHKEY MASSAGE CHAIR & AGERA AIR
-All parts, labor, and framework of the chair
-Labor covered for only the first year at no cost to Purchaser
-Parts covered for two years at no cost to Purchaser
-Structural Framework covered at no cost to Purchaser for all three years
-Defects in materials and workmanship
All goods sold hereunder, except accompanying accessories; documentations, or enhancements, are warranted to be free from defects in material and workmanship at the time of delivery to Purchaser and covered for the above, for a period of three years from the date of delivery. Defective material may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.
This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:
-This express warranty applies to massage chairs ONLY, and not to accompanying accessories, documentation or enhancements;
-This warranty is non-transferable;
-This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico and any US territories.
-BODYFRIEND's responsibility and Purchaser's exclusive remedy under this warranty is limited to the repair or replacement of defects in material and workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express or implied warranty with respect to the goods;
-This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;
-This warranty does not extend to any of BODYFRIEND's products which have been subject to misuse, accident or improper installation or storage, maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents, nor does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof;
Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within three (3) years of the receipt of the goods to which such claim relates; AND
-This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND.
The terms of this warranty shall be governed by the laws of the state of California.
This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, and etc.).
This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance, failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, and cosmetic alternations. Furthermore, warranty does not cover damage resulting from improper use of electric 3V power supply; loss of power; electrical disturbances, power surges. Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions) are not covered under stated warranty. BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, product used commercially or for commercial purposes, and time lost by owner during the time the product is being replaced, at a repair facility, and etc. Natural occurrences such as, but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather, and failure of attach points does not validate issue of warranty, as well as items intended to be periodically replaced by Purchaser during the normal lifetime of a product including, but not limited to batteries, light bulbs, and etc.
Seat cover replacement and other accessories such as a remote controller are not covered under the warranty.
Only for the first year of the warranty period ("Labor Service Period"), BODYFRIEND will provide labor services for the repair or replacement of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping. duties, and brokerage fees.
Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement of the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion, BODYFRIEND will send a service provider at no cost Field service is only available within the continental US and under the Labor Service Period.
If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.
ONE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for HUGCHAIR MASSAGE CHAIR
1. This product has passed rigorous quality control tests and high fabric standards.
2. This product is for residential use ONLY, within the confines of the home.
3. Even within the warranty period, if any of the following occurs,
BODYFRIEND is not liable or is legally obliged to uphold the issued warranty:
- Malfunction caused by incorrect use of product
- Malfunction caused by natural disaster such as fire, flood, and etc,
- Malfunction caused by repairs or handling conducted by non-
Bodyfriend technicians or employees
- Malfunction due to mishandling, applying excessive pressure, and etc, and
- Any form of malfunction caused by user negligence.
4. In the event that the product malfunctions, please contact Bodyfriend Customer Support.
5. Warranty cannot be re-issued and is non-transferable. Warranty cannot be claimed if receipt and warranty information is not provided.
6. Warranty is valid for only one (1) year starting on the day of purchase.
· Warranty is void if product is used in a non-household setting.
· BODYFRIEND will only uphold warranty if it is a product defect and not one caused by user's misuse or negligence.
· Warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico, and any US territories.
Shipping Policy
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main https://massagechairconcierge.com/policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Shipping Options
We offer free shipping for all smaller items shipped via USPS, UPS, or FedEx.
We offer free curbside freight shipping on all oversized items. Sometimes, a third-party supplier may manage our inventory and be responsible for shipping your products.
We hold the right to pick the freight way that transports your shipment. We do not directly control the shipping businesses, whether they are freight carriers or regular couriers.
Unless otherwise stated, all Curbside Delivery ships within three days of the initial order and consists of a three to fourteen-day transportation period. Shipping times may be slightly longer due to unforeseen circumstances such as inclement weather, limited product availability, and Freight Company difficulties.
Free shipping only applies to orders with shipping addresses within the Continental U.S., except for rural and remote areas. Islands, remote locations, rural areas, and other areas where trucks might not be able to enter will incur a shipping charge calculated by the freight carrier on a case-by-case basis. We will contact you for additional fees approval before your order ships. All times and dates given for delivery of the products are given in good faith but are estimates only.
We cannot modify shipping addresses or schedule delivery for a specific date once a package is in the care of the delivery service. We can estimate delivery times, but we can only do that based on the date the delivery service makes available. Please email us at frontdesk@massagechairconcierge.com if you have further inquiries about your delivery.
Please note that all deliveries are curbside only. White glove and in-home delivery are neither implied nor offered without additional charge. These services aren't necessarily available even if you're willing to pay more. Delivery staff does not have the proper insurance to enter your property. Please make sure you have adequately prepared to receive any heavy items.
Must-Know Information for Delivery of Large Packages
You must be prepared and understand what's required of you well before delivery day. For more detailed information, refer to our Freight Delivery Guide or print out our handy Freight Delivery Checklist to prepare for delivery day.
While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders ship via freight. In addition, freight delivery is different from the standard shipping process, so it's important that you're prepared and understand what's required of you well before delivery day. For more detailed information, refer to our Freight Delivery Guide or print out our helpful Freight Delivery Checklist to prepare for delivery day.
For carriers that schedule delivery appointments:
The primary contact number you provided at the time of checkout will be used when the shipping company calls to arrange your precise delivery window. Therefore, when placing an order with us, it's imperative that you provide the best phone number to reach you at.
Inspect your shipment for any missing or damaged items and be sure to note these on the signature documents provided by the delivery driver. If any items are missing or damaged, contact us immediately at frontdesk@massagechairconcierge.com. You have five calendar days from the delivery date to report any damaged items to us. If multiple items are damaged, you have the right to refuse delivery of the entire shipment. For more detailed information, refer to our Freight Delivery Guide or print out our handy Freight Delivery Checklist to prepare for delivery day.
Things to look for:
***Be as picky as possible and always make a note of all box damages on the paperwork. Please take pictures and send them to frontdesk@massagechairconcierge.com. By doing this, you will help us accelerate replacements due to shipping damage***
For carriers that deliver without an appointment:
Even if your carrier has not called to schedule an exact delivery window with you, we strongly recommend that you inspect your shipment for lost or damaged items when it arrives. If any items are missing or damaged, be sure to contact us immediately at frontdesk@massagechairconcierge.com. You have five calendar days from the delivery date to report any damaged items to us. If multiple items are damaged, you have the right to refuse delivery of the entire shipment. For more detailed information, refer to our Freight Delivery Guide or print out our handy Freight Delivery Checklist to prepare for delivery day.
Shipping to Remote Areas
Be aware that remote or hard-to-reach areas may incur additional shipping fees, which apply to free and regular shipping orders. If your order is being shipped to a location with known shipping restrictions, a customer service representative will promptly contact you to notify you of any additional charges.
Please note that we don't always know if your area is remote or will make freight delivery difficult. Therefore, if you anticipate that a shipping company will have issues reaching your residence, you must inform us of those issues at the time of purchase. Such problems include but are not limited to narrow or winding roads, dirt or gravel roads, and vacant establishments.
Massage Chair Concierge is not responsible for shipping costs on merchandise not delivered because of a shipping company's inability to reach a particular location. Additionally, white glove and in-home delivery are neither implied nor offered without additional charge and aren't necessarily available even if you're willing to pay more. The delivery staff does not have the proper insurance to enter your property.
Shipping to APO/FPO Addresses
We might ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we can't send a package to your APO/FPO address, we'll contact you to find an alternative. Likewise, APO/FPO shipments may be subject to additional shipping fees — if such a case arises, we'll contact you to notify you of the fees and allow you to adjust your shipping address if desired.
Incorrect Addresses & Failed Freight Deliveries
If any item is shipped and returned because it's not deliverable due to an incorrect address, you'll be responsible for shipping both ways. If an item shipped via freight is returned because the freight company couldn't reach your residence or you rejected the delivery, this will be considered a return, and the order will be subject to our regular return policies. Likewise, if an item shipped via freight is returned because you refused to make a required delivery appointment with the freight company, this will be considered a return, and the order will be subject to our regular return policies.
Delivery Address Changes
Please note that address changes after an order has shipped will incur re-routing fees charged by the freight carrier. Please review your delivery address carefully. Re-routing fees are charged and calculated by the freight carrier. We have no control over these fees. Delivery address changes after shipment affected all related deliveries in an LTL Freight Truck. It is expensive and cumbersome to re-route orders.
Returns Not Due to Damage
If you are unhappy with your purchase, please get in touch with frontdesk@massagechairconcierge.com within 30 days to request an RMA. Please note that the buyer is responsible for all shipping and handling charges.
Shipping Outside of the Continental U.S.
All shipments to Alaska and Hawaii are sent via FedEx 2Day, and as such, require an individual quote. A customer service representative will contact you shortly after we receive your order with the additional shipping charges (before the item is shipped). Fright items shipped to Alaska and Hawaii will also require additional quotes. Free shipping only applies to the contiguous U.S.
We do not ship items directly to Canada; however, we will ship to the US-based freight forwarder of your choice. We advise contacting the desired freight forwarder first to learn about their shipping and receiving procedures. You will be in charge of coordinating with the freight forwarder for delivery to the final location and paying all duties and tariffs on Canadian shipments. If you need help, email frontdesk@massagechairconcierge.com; if not, enter the shipping address that your US-based freight forwarder has provided.
Shipping FAQ
What happens if my shipment is delayed?
If your delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
Questions about returns?
If you have questions about returns, please review our Return Policy: https://massagechairconcierge.com/policies/refund-policy
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by email at frontdesk@massagechairconcierge.com.
Although we've gone over the essentials of freight delivery, some aspects of the procedure can be challenging to comprehend. Therefore, we've compiled a list of frequently asked questions covering everything from scheduling your delivery to how you should handle damaged packages to make sure you're always aware of the situation. Have a question that still needs to be addressed here? Contact our professionals at frontdesk@massagechairconcierge.com.
After placing your order, watch for your shipping confirmation email because it will include the delivery method. Of course, you can always call us if you believe there will be a freight delivery involved; we're working on ways to notify you sooner.
Typically, freight carriers won't call you before delivery. However, some delivery services may contact you as a courtesy to schedule a delivery. When your order gets to a local facility of a freight company, the carrier may call to schedule this with you. Therefore, it is essential that you provide the best phone number to reach you when placing an order with us. The freight company will call that number, and you don't want the delivery process slowed down because the carrier can't get through to you. Decide on a delivery window (which can last between 4 and 8 hours), mark it on your calendar so you remember it, and plan to be there.
If the carrier calls you to schedule your delivery, you only need to be there to accept your shipment. To confirm delivery, the freight driver will give you a receipt you must sign (unless you reject the delivery due to package damage; see below for more information). You do not need to be home to receive your delivery if they did not call to schedule it, but we still advise you to be there to check it out and move it from the curb.
No, all truck drivers will only make curbside deliveries. Their liability insurance does not cover the inside of your property. Although the liftgates on their semi-trucks are used to unload the goods, it is ultimately your responsibility to drive the shipment up your driveway and into your house or backyard. To help you when your delivery arrives, we advise having at least two helpers close by. You'll appreciate the assistance because items only ship via freight when they are too big or heavy to be delivered by a regular courier.
Upon delivery, look over the pallet and packaging for any issues. Spend some time checking for any dents or tears. You have two choices after carefully inspecting your shipment: either refuse the delivery if there is excessive damage or make a note of any minor damage on the receipt before signing to accept the delivery. Please only refuse the delivery if several items are damaged, but call us immediately if anything is damaged.
Be aware that sometimes smaller items are shipped inside larger ones, giving the impression that your order isn't complete. Please unpack each item completely before calling to report any missing parts. If you check your shipment and find any problems after you do so, don't worry if the driver is not there. Any problems should be reported to frontdesk@massagechairconcierge.com within five calendar days.
Before calling us:
You must report any damages or other issues with your order within five calendar days of delivery. Please include photos of the damage (including the boxes) to frontdesk@massagechairconcierge.com.
We know how frustrating it can be to plan a day off work and round up some friends to help, only for the delivery window to pass with no sign of your shipment. If that happens, kindly call us immediately so we can assist you in rescheduling a delivery time and inform the freight company about the missed appointment. Of course, we'll always set up whatever works best for you, but we may also look into alternatives like a terminal pickup.
Freight carriers usually make deliveries in semi-trucks, which cannot navigate narrow, dead-end, or obstructed streets. If your residence is in such a location, please let us know at the time of your order, and we'll work with you to find a solution. For example, we may arrange a terminal pickup, allow for a change of address, hire movers to assist with delivery, or find a carrier with a truck small enough to reach your residence.
Have any other questions? Get in touch with our experts at frontdesk@massagechairconcierge.com.
Thank you for shopping at Massage Chair Concierge.
If, for any reason, you are not completely satisfied with a purchase, We invite you to review our Policy on refunds and returns: https://massagechairconcierge.com/policies/refund-policy
The following terms are applicable for any products that You purchase with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Massage Chair Concierge.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
The Website refers to Massage Chair Concierge, accessible from https://massagechairconcierge.com.
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
To start a return, you can contact us at frontdesk@massagechairconcierge.com. Please note that returns will need to be sent to the address provided in your RMA.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.
Once the returned Goods are received and inspected, a refund minus restocking fees will be issued to the original form of payment within 14 days.
You are responsible for the cost and risk of returning the Goods to Us.
Please get in touch with frontdesk@massagechairconcierge.com to request a Return Authorization. You should send the Goods to the address provided on Your return authorization.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at frontdesk@massagechairconcierge.com.
You are entitled to cancel Your Order before dispatch / shipping has started without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can notify us of your decision by email to frontdesk@massagechairconcierge.com.
Orders canceled after shipping has started will be treated as Remorse Returns.
If the shipment is refused at delivery for any reason other than damages or a shipping error, please be aware that the order and return will be treated as a product remorse return. That means You will be responsible for return shipping and restocking fees (if applicable).
For obvious damages, please refuse the delivery immediately.
Massage chairs and some of our other products are very large and heavy yet delicate products. Shipping damage, unfortunately, happens at times. In case of visible damage during delivery, You should reject delivery.
Make sure to ask the delivery personnel to note anything you find on the Proof of Delivery paperwork (POD) and have it signed by them. Also, remember to keep a copy of the paperwork for yourself.
You should be meticulous about the state of your delivery – we want your Goods to arrive in only the best condition. So take note of even the most minor rips or tears in packaging on the POD, and be as thorough as possible.
You have five days to report any concealed damage from the time of delivery. If You do find any previously concealed damage, take photos of the damaged Goods and email frontdesk@massagechairconcierge.com along with a detailed description of the issue. We'll take care of it and replace the parts for free.
Any damages must be reported not later than five days after delivery. After this timeframe, shippers' insurance expires and cancels our ability to issue a free replacement.
If you have any questions about our Returns and Refunds Policy, don't hesitate to get in touch with us by email at frontdesk@massagechairconcierge.com.
